Introduction

Pacific Flight Academy LLC ("PFA," "we," "us," or "our") is committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with us through forms, emails, and related platforms for flight training, bookings, and FAA testing services.

We comply with applicable U.S. data protection laws, including the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA), and the General Data Protection Regulation (GDPR) where relevant.

Information We Collect

We may collect the following types of personal information:

Contact Data: Name, email address, phone number, mailing address
Identification Data: Government-issued ID (e.g., driver's license, passport) for TSA compliance and identity verification
Payment Data: Billing information processed through secure third-party providers such as Stripe or PayPal
Usage Data: IP address, browser type, pages visited, device information collected via cookies and Google Analytics
Sensitive Data: Health and medical information required for FAA medical certifications

How We Use Your Information

We use the collected information to:

Provide services: Process bookings, manage flight training schedules (e.g., scheduling discovery flights), and administer FAA PSI testing services
Communicate: Send confirmations, updates, safety information, and respond to inquiries
Improve our services: Analyze website usage to enhance user experience and site performance
Verify identity: Comply with TSA and FAA requirements for identity verification
Marketing: Send newsletters and promotional materials (with your consent)
Legal compliance: Meet regulatory obligations and maintain training records

Data processing occurs on U.S.-based servers. For international users, we use Standard Contractual Clauses for GDPR compliance.

Cookies and Tracking Technologies

We use cookies for website functionality, analytics (Google Analytics), and user preferences. You can manage cookie preferences through your browser settings. We do not sell your data via cookies but may share anonymized analytics data with service providers.

Data Sharing

We do not sell or share your personal data for marketing purposes without your consent. We may disclose your information to:

Service providers: Third parties under contract who assist with payment processing, FAA/PSI testing, and website hosting
Affiliates: Partners such as Horizon Air in connection with our Pilot Development Program
Legal authorities: When required by law, such as FAA/TSA regulatory requirements or in response to subpoenas
Business transfers: In connection with a merger, acquisition, or sale of assets

Data Retention and Security

We retain personal data for as long as necessary to provide services, meet legal obligations, and resolve disputes. Training records are retained for 5 or more years for FAA audit purposes.

We implement commercially reasonable security measures including HTTPS/SSL encryption, access controls, firewalls, and regular security audits. However, no system is completely breach-proof, and we cannot guarantee absolute security.

Your Rights and Choices

You have the right to:

Request access to your personal data
Request correction of inaccurate data
Request deletion of your data (subject to legal retention requirements)
Opt out of marketing communications
Exercise CCPA opt-out rights
Exercise GDPR rights including objection, restriction, and data portability

California residents may contact fly@pacificflightacademy.com with identity verification to exercise these rights. We will respond within 45 days (extendable as permitted by law). We will not discriminate against you for exercising your privacy rights.

Children's Privacy

Our services are not directed to children under 13 (or 16 for GDPR-sensitive data). We do not knowingly collect personal information from minors. Parents or guardians may contact us to request deletion of any such data.

Third-Party Services

Our website may contain links to external sites (e.g., FAA, PSI, YouTube) not controlled by PFA. We are not responsible for the privacy practices of these third-party services. We encourage you to review their privacy policies.

Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date. Your continued use of our services constitutes acceptance of the updated policy. We will notify you of significant changes via email or website notice.

Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact our Privacy Officer:

Pacific Flight Academy LLC
14 Lagoon Dr., Honolulu, HI 96819
Email: fly@pacificflightacademy.com
Phone: (808) 398-4013

EU/UK residents may also refer to their local supervisory authority (e.g., the ICO). California residents may contact the California Privacy Protection Agency.